iTrax
Additional Information
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iTrax
RJ2 has developed software and hardware tools to assist in the management of the IT Infrastructure, including ITrax for trouble ticket reporting. ITrax is proprietary software that provides web access for all client employees reporting system issues, allowing our clients to engage RJ2 support at their discretion. RJ2 engineers monitor the application continuously during normal business hours for a fast response to issues customers face in the field. We also collect historical documentation to track activities and proactively analyze patterns to uncover deep seated issues and training opportunities to improve employee productivity. ITrax connects you with our helpdesk in minutes and provides you the technical assistance you need when you need it to improve efficiencies and reduce costs.
Key Technologies:
- Microsoft ASP.NET 1.1/VB
- Microsoft SQL Server 2000
