The Chicagoland and Business Owners Guide To IT Support Services And Fees

What You Should Expect To Pay For IT Support For Your Business (And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts)

Read This Guide and You’ll Discover:

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  • The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.
  • A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
  • Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.
  • How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.
  • 21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

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RJ2 was in hired 2002 to provide a new enterprise wide IT architecture involving the construction of IT facilities, procurement and implementation of all new hardware and software, a Windows upgrade, new security programs and the implementation of a high speed wide area network connecting all of our offices. We have been very pleased with the professionalism of your people and the solutions that your firm continues to provide us.


President

We have had the pleasure of working with RJ2 over the past few years. All of the individuals have been very helpful, professional, prompt and courteous. The difference they have made in our computer environment is tremendous. RJ2 has implemented new state-of-the-art systems, upgraded our software, integrated third party software and established connectivity with remote offices. These changes have resulted in absolutely no delays in application responsiveness and consistent high-speed Internet connectivity. We have had virtually no down time in the past couple years and when support is needed, RJ2 staff is only a phone call away. I feel our computer environment has improved 100 percent largely due to our association with RJ2!


Vice President